Enhancing Quality of IT Services Delivery using Enterprise Crowdsourcing.
Maja VukovicArjun NatarajanPublished in: Int. J. Cooperative Inf. Syst. (2013)
Keyphrases
- service quality
- high quality
- enterprise information systems
- end users
- service delivery
- web services
- electronic business
- service oriented
- enterprise network
- service composition
- enabling technologies
- information delivery
- information systems
- information management
- data quality
- service providers
- multimedia
- ubiquitous computing
- business applications
- competitive advantage
- mobile applications
- public services
- enterprise systems
- user satisfaction