Keyphrases
- single server
- optimal pricing
- decision making
- customer behavior
- service times
- call center
- queue length
- service rates
- integrity constraints
- queue size
- game theory
- arrival process
- data mining
- case study
- behavior patterns
- customer retention
- market participants
- single server queue
- root cause
- nash equilibria
- customer service
- arrival rate
- nash equilibrium
- steady state
- markov chain
- knowledge management