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Analyzing Customer Engagement Using Twitter Analytics: A Case of Uber Car-Hailing Services.
Saroj Bijarnia
Richa Khetan
P. Vigneswara Ilavarasan
Arpan Kumar Kar
Published in:
I3E (2019)
Keyphrases
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social media
customer service
service providers
service composition
data management
learning analytics
customer satisfaction
learning environment
end users
context aware
electronic commerce
knowledge discovery
ubiquitous computing