Evaluating the user-centredness of development organisations: conclusions and implications from empirical usability capability maturity assessments.
Timo JokelaPublished in: Interact. Comput. (2004)
Keyphrases
- user involvement
- user experience
- heuristic evaluation
- user satisfaction
- user centred
- usability problems
- usability evaluation
- empirical data
- user interaction
- user centered
- user feedback
- development process
- knowledge based systems
- knowledge management
- case study
- south africa
- user acceptance
- digital libraries
- user queries
- user preferences
- information processing
- decision support
- recommender systems
- user interface
- interface design
- software application
- spoken dialogue systems
- user interface design
- usability testing
- relevance feedback
- potential impact
- creation process
- development lifecycle