Using Text Analytics to Derive Customer Service Management Benefits from Unstructured Data.
Oliver MüllerIris A. JunglasStefan DebortoliJan vom BrockePublished in: MIS Q. Executive (2016)
Keyphrases
- unstructured data
- service management
- text analytics
- structured data
- textual data
- text mining
- free text
- big data
- semi structured
- text data
- service delivery
- information management
- context awareness
- business intelligence
- data warehouse
- relational databases
- network management
- information extraction
- text documents
- raw data
- data sources
- data sets
- data management
- data model
- keywords
- information retrieval