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Exploring customer influence on the agile transformation of service providers.
Jeppe Aagaard Glud
Kevin Helge Hansen-Schwartz
Raffaele Fabio Ciriello
Published in:
ICSE (Companion Volume) (2019)
Keyphrases
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service providers
cloud computing
web services
service quality
electronic commerce
call center
personal data
service provision
end users
service level agreements
mobile devices
grid services
service requests
business opportunities