Rough set analysis on call center metrics.

Rong-Rong Chen Yen-I Chiang P. Pete Chong Yung-Hsiu Lin Her-Kun Chang

Published in: Appl. Soft Comput. (2011)

Keyphrases

rough sets
rough set theory
data analysis
call center
fuzzy sets
computer vision
data mining
decision rules
attribute reduction
rough sets theory
tool for data mining
artificial intelligence
fuzzy logic