CPRM: a chronic patient's management model based on the concepts of customer's relationship.
Márcia ItoJosé Sidnei C. MartiniLúcia C. IochidaPublished in: SAC (2008)
Keyphrases
- chronic disease
- medical practice
- management system
- customer relationship management
- medical knowledge
- health care
- electronic commerce
- information management
- concept learning
- patient monitoring
- customer service
- patient data
- clinical data
- medical data
- data management
- home care
- knowledge management
- relationship management
- key concepts
- heart rate
- service times
- decision support
- medical treatment
- medical center
- information systems