A Return on Our Experience of Using Services as a Unifying Concept for Business and IT Alignment in a University.
Gorica TapandjievaAlain WegmannPublished in: HICSS (2019)
Keyphrases
- service delivery
- cost efficient
- business opportunities
- service providers
- web services
- service management
- information systems
- customer service
- university campus
- mission critical
- business intelligence
- web technologies
- business partners
- business environment
- workflow management
- business applications
- service oriented
- user experience
- business process
- business managers
- end users
- case study
- financial services
- business organizations
- data mining
- tourism industry
- management information systems
- mobile services
- service quality
- ubiquitous computing
- electronic commerce
- business processes
- e learning
- enterprise architecture
- business rules
- enterprise data
- information services
- business analytics
- life cycle
- context aware
- semester long