IT Outsourcing and Competitive Advantage: A Competency-based View.
Lixuan ZhangPublished in: AMCIS (2004)
Keyphrases
- competitive advantage
- business processes
- business process
- knowledge management
- competitive environment
- service quality
- multiple views
- business environment
- business information
- information technology
- service providers
- information systems
- strategic advantage
- market competition
- market share
- human capital
- business strategy
- databases
- financial services
- customer relationship management
- intellectual capital
- absorptive capacity
- case study