Job performance prediction in a call center using a naive Bayes classifier.
Mauricio A. ValleSamuel VarasGonzalo A. RuzPublished in: Expert Syst. Appl. (2012)
Keyphrases
- naive bayes classifier
- call center
- naive bayes
- prediction accuracy
- text classification
- asymptotically optimal
- service level
- service quality
- arrival rate
- support vector machine
- response time
- text categorization
- noisy data
- classification error
- artificial intelligence
- neural network
- supply chain
- classification accuracy
- bayesian networks