Does It Make a Difference? Business and Private Customers in the Sharing Economy.
Christoph MittendorfUwe OstermannPublished in: PACIS (2017)
Keyphrases
- low carbon
- customer relationship management
- direct marketing
- business opportunities
- business processes
- cost efficient
- customer behavior
- customer support
- business partners
- customer service
- financial services
- information systems
- business process
- customer loyalty
- banking industry
- customer base
- international trade
- customer data
- decision making
- business activities
- business intelligence
- knowledge sharing
- software vendors
- data mining
- marketing campaigns
- customer satisfaction
- business applications
- privacy preserving
- customer retention
- economic development
- information sharing
- marketing strategies
- enterprise systems
- consumer behavior
- business environment
- return on investment
- data quality
- data sharing
- business models
- business rules
- knowledge management
- electronic commerce
- life cycle
- supply chain management
- web services
- credit risk
- online stores
- online services