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Proposal Of Evaluation Criteria For Free And Open Source Tools For Modelling And Support Of IT Service Management According To ITIL.
Lukas Kralik
Roman Senkerik
Roman Jasek
Published in:
ECMS (2015)
Keyphrases
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evaluation criteria
open source
service management
evaluation process
end users
decision support
evaluation methods
learning scenarios
real time
key concepts
artificial intelligence
open source software
modelling language
learning algorithm
online learning
design tools