Website Service Quality in Ireland - A Consumer Perspective.
Regina ConnollyPublished in: WEBIST (2) (2008)
Keyphrases
- service quality
- website
- electronic commerce
- online shopping
- customer satisfaction
- internet shopping
- service providers
- technology acceptance
- user satisfaction
- quality of service
- information systems
- information quality
- web pages
- competitive environment
- databases
- call center
- search engine
- job satisfaction
- competitive advantage
- information technology
- database systems
- incident management