Building Agents for the Customer Service Front.
Mihai BarbuceanuMark S. FoxLei HongYannick LallementZhongdong ZhangPublished in: IAAI (2003)
Keyphrases
- customer service
- multi agent systems
- multi agent
- intelligent agents
- multiagent systems
- customer satisfaction
- multiple agents
- inventory control
- software agents
- autonomous agents
- cooperative
- customer behavior
- dynamic environments
- resource allocation
- customer support
- artificial agents
- real time
- decision making
- business strategy
- coalition formation
- agent technology
- mobile agents
- databases