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Dealing with Risk in Incident Management: An Application of High Reliability Theory.
Gerd Van Den Eede
Bartel A. Van de Walle
Anne-Françoise Rutkowski
Published in:
HICSS (2006)
Keyphrases
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high reliability
high precision
incident management
low cost
low overhead
theoretical framework
artificial intelligence
information systems
context aware
service providers
evolutionary computation
risk assessment
risk factors