Social CRM: A Literature Review Based on Keywords Network Analysis.
Fábio M. F. LobatoJorge L. F. Silva JuniorAntonio Jacob Jr.Diego Lisboa CardosoPublished in: BIS (Workshops) (2020)
Keyphrases
- network analysis
- literature review
- keywords
- social network analysis
- network dynamics
- social networks
- case study
- complex networks
- network structure
- fuzzy theory
- online social
- link prediction
- criminal networks
- information systems development
- text mining
- information networks
- social relationships
- current issues
- community detection
- dynamic networks
- public libraries
- social media
- graph clustering
- community discovery
- design science
- customer relationship management
- search engine
- centrality measures
- social influence
- terrorist networks
- network topology
- knowledge representation