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Do individual characteristics matter? The quality of work during the implementation of a workflow management system in a Dutch social insurance company.

Benny M. E. De WaalPaul BremanRonald Batenburg
Published in: Int. J. Bus. Inf. Syst. (2012)
Keyphrases
  • workflow management systems
  • case study
  • business processes
  • transaction support
  • workflow management
  • artificial intelligence
  • information technology
  • risk management
  • workflow engine
  • workflow processes
  • lotus notes