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Do individual characteristics matter? The quality of work during the implementation of a workflow management system in a Dutch social insurance company.
Benny M. E. De Waal
Paul Breman
Ronald Batenburg
Published in:
Int. J. Bus. Inf. Syst. (2012)
Keyphrases
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workflow management systems
case study
business processes
transaction support
workflow management
artificial intelligence
information technology
risk management
workflow engine
workflow processes
lotus notes