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Emotion-regulatory chatbots for enhancing consumer servicing: An interpersonal emotion management approach.
Bei Luo
Raymond Y. K. Lau
Chunping Li
Published in:
Inf. Manag. (2023)
Keyphrases
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facial expressions
emotional state
management system
virtual humans
emotion recognition
genetic algorithm
decision making
case study
data processing
virtual agents
machine learning
information systems
knowledge management
affective computing
interactive computer
text to speech synthesis