Channel choice and public service delivery in Canada: Comparing e-government to traditional service delivery.
Christopher G. ReddickMichael TurnerPublished in: Gov. Inf. Q. (2012)
Keyphrases
- service delivery
- e government
- public administration
- public services
- government websites
- public sector
- public participation
- government services
- electronic government
- service management
- digital government
- service provision
- end to end
- developing countries
- government agencies
- government information
- public organizations
- life cycle
- e learning
- knowledge management
- public policy
- information systems
- online services
- united states
- case study
- artificial intelligence