Does incentive regulation 'cause' degradation of retail telephone service quality?
Aniruddha BanerjeePublished in: Inf. Econ. Policy (2003)
Keyphrases
- service quality
- call center
- customer satisfaction
- electronic commerce
- service providers
- user satisfaction
- quality of service
- information quality
- information systems
- competitive environment
- competitive advantage
- online shopping
- supply chain
- customer service
- decision making
- real time
- customer loyalty
- incident management