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Reinforcement Learning for User Intent Prediction in Customer Service Bots.
Cen Chen
Chilin Fu
Xu Hu
Xiaolu Zhang
Jun Zhou
Xiaolong Li
Forrest Sheng Bao
Published in:
SIGIR (2019)
Keyphrases
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customer service
user intent
reinforcement learning
web search
user behavior
fine grained
customer satisfaction
query reformulation
query logs
user interests
web content
evaluation framework
multi faceted