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Reinforcement Learning for User Intent Prediction in Customer Service Bots.

Cen ChenChilin FuXu HuXiaolu ZhangJun ZhouXiaolong LiForrest Sheng Bao
Published in: SIGIR (2019)
Keyphrases
  • customer service
  • user intent
  • reinforcement learning
  • web search
  • user behavior
  • fine grained
  • customer satisfaction
  • query reformulation
  • query logs
  • user interests
  • web content
  • evaluation framework
  • multi faceted