Annotating Customer-Oriented Behaviour in Call Centre Sales Dialogues.
Jutta StockVolha PetukhovaDietrich KlakowPublished in: LREC/COLING (2024)
Keyphrases
- customer service
- customer behavior
- potential customers
- behavioural patterns
- electronic commerce
- customer support
- metadata
- semantic annotation
- user behaviour
- customer preferences
- customer satisfaction
- early vision
- customer data
- customer requirements
- customer base
- transactional data
- multi agent
- customer knowledge
- information systems