Optimization of the service strategy in a queueing system with energy harvesting and customers' impatience.
Alexander N. DudinMoon Ho LeeSergey A. DudinPublished in: Int. J. Appl. Math. Comput. Sci. (2016)
Keyphrases
- queueing model
- service providers
- customer service
- steady state
- single server queue
- customer satisfaction
- single server
- heavy traffic
- queue length
- service systems
- optimization strategies
- poisson arrivals
- arrival rate
- optimization algorithm
- service times
- queue size
- call center
- queueing systems
- energy consumption
- web services
- arrival process
- service rates
- optimization strategy
- state dependent
- service quality
- optimization problems
- service oriented
- customer support
- management system
- service requirements
- queueing theory
- customer loyalty
- interarrival and service times
- product information
- service discovery
- optimization method
- end users
- mobile devices