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Behind the NAT - A measurement based evaluation of cellular service quality.
Fabian Kaup
Foivos Michelinakis
Nicola Bui
Jörg Widmer
Katarzyna Wac
David Hausheer
Published in:
CNSM (2015)
Keyphrases
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service quality
customer satisfaction
service providers
user satisfaction
electronic commerce
cellular automata
quality of service
information systems
evaluation method
online shopping
call center
information quality
evaluation model
databases
competitive advantage
job satisfaction