/G/1 queues with impatient customers.
Yoshiaki InoueOnno J. BoxmaDavid PerryShelley ZacksPublished in: Queueing Syst. Theory Appl. (2018)
Keyphrases
- service rates
- poisson arrivals
- arrival rate
- call center
- single server
- asymptotically optimal
- heavy traffic
- service times
- queue length
- arrival process
- queueing systems
- single server queue
- queueing networks
- arrival processes
- holding cost
- waiting times
- processor sharing
- retrial queue
- customer satisfaction
- queueing model
- fluid model
- service systems
- special case
- steady state
- customer service
- customer behavior
- finite capacity
- state dependent
- neural network
- priority queue
- service quality
- parallel machines
- long run
- customer preferences
- information systems
- data mining
- customer relationship management