To incentivize the fast server or not? Firm's dilemma when queue signals service rate in high-contact services.
S. Srivatsa SrinivasPublished in: Oper. Res. Lett. (2021)
Keyphrases
- single server
- service times
- queuing model
- service requirements
- service providers
- queueing model
- traffic intensity
- web services
- poisson arrivals
- service oriented
- service discovery
- internet services
- service requests
- service composition
- queue length
- arrival process
- steady state
- service quality
- network services
- information services
- service oriented architecture
- call center
- service systems
- arrival rate
- queueing systems
- heavy traffic
- directory service
- single server queue
- video on demand
- mobile services
- wireless internet
- customer service
- service delivery
- processor sharing
- service management
- queuing systems
- financial services
- service platform
- waiting times
- service selection
- network access
- web service composition
- end users
- priority queue
- service rates
- queue size
- service offerings
- application level
- queueing networks
- context aware services
- service level
- public services
- stationary distribution
- finite buffer
- context aware
- computing environments
- customer classes
- mobile environments
- asymptotically optimal
- streaming services
- client server architecture
- service description
- holding cost
- lead time
- fluid model
- value added services
- cloud computing
- e government