Assessment model for organizational business process maturity with a focus on BPM governance practices.
Fernanda Gobbi de BoerCláudio José MüllerCarla Schwengber ten CatenPublished in: Bus. Process. Manag. J. (2015)
Keyphrases
- business process
- inter organizational
- business processes
- business process management
- software process
- business process modeling
- organizational structure
- process model
- case study
- information technology
- virtual organization
- information systems
- requirements engineering
- ws bpel
- business goals
- process improvement
- process mining
- business rules
- emergency response
- workflow model
- web services
- competitive advantage
- business process models
- maturity model
- service oriented architecture
- knowledge sharing
- decision making
- service oriented
- artificial intelligence