Featuring the e-service quality of online website from a varied perspective.
Huan-Ming ChuangYou-Shyang ChenChyuan-Yuh LinPei-Chih YuPublished in: Hum. centric Comput. Inf. Sci. (2016)
Keyphrases
- service quality
- website
- service providers
- customer satisfaction
- online services
- website design
- user satisfaction
- electronic commerce
- internet users
- online learning
- quality of service
- information systems
- competitive environment
- internet shopping
- competitive advantage
- online shopping
- data mining
- call center
- incident management
- business owners
- internet marketing
- database systems
- real time
- decision makers
- databases
- database