Potential Use of Digital Assistants by Governments for Citizen Services: The Case of Germany.
Cigdem AkkayaHelmut KrcmarPublished in: DG.O (2019)
Keyphrases
- government services
- public services
- e government
- governmental organizations
- service delivery
- digital government
- government agencies
- government information
- public sector
- cost efficient
- information exchange
- electronic government
- web services
- information services
- relationship management
- service oriented
- life cycle
- service providers
- end users
- service offerings
- information goods
- digital television
- digital objects
- public administration
- customer service
- service discovery
- information resources
- intelligent agents
- context aware
- computer science