Models of dynamic relations among service activities, system state and service quality on computer and network systems.
Nong YeStephen S. YauDazhi HuangMustafa Gökçe BaydoganBillibaldo Martinez ArandaAuttawut RoontivaPatrick HurleyPublished in: Inf. Knowl. Syst. Manag. (2010)
Keyphrases
- service quality
- customer satisfaction
- dynamic constraints
- service providers
- complex systems
- computer systems
- network services
- call center
- competitive advantage
- application level
- electronic commerce
- quality of service
- real time
- network structure
- competitive environment
- network resources
- web services
- metadata
- database
- incident management