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The pursuit of value co-creation: Engineering service applications to achieve customer satisfaction.
Yolanda A. Rankin
Neil H. Boyette
Isaac K. Cheng
Vikas Krishna
Published in:
SOLI (2009)
Keyphrases
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customer satisfaction
service quality
product design
customer service
online shopping
marketing strategies
user satisfaction
service providers
customer retention
customer reviews
customer support
engineering design
internet banking
electronic commerce
software engineering
end users
website
customer data
databases