Management of Service Quality With Involvement of Technological Developments in Organizations.
Pratap Chandra MandalPublished in: Int. J. Technol. Diffusion (2023)
Keyphrases
- service quality
- information systems
- quality management
- competitive advantage
- customer satisfaction
- knowledge management
- customer support
- user satisfaction
- service providers
- electronic commerce
- customer relationship management
- management policies
- online shopping
- information quality
- information technology
- decision making
- competitive environment
- incident management
- service delivery
- systems development
- situation awareness
- quality of service
- data management
- management tools
- enterprise wide
- information management
- service management
- business users
- decision makers
- databases
- real time