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Enhancing availability with service automation and a trusted support partner.
Bob Haataia
Scott Fredericksen
Eliot Burris
Lauren Bragg
Kent W. Eastley
John Bird
Published in:
IBM Syst. J. (2008)
Keyphrases
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end users
knowledge management
service providers
service management
management system
service provision
search engine
service composition
database
website
web services
computing environments
mission critical
ubiquitous environment