Social question and answer services versus library virtual reference: evaluation and comparison from the users' perspective.
Yin ZhangShengli DengPublished in: Inf. Res. (2014)
Keyphrases
- frequently asked
- answering questions
- correct answers
- social media
- end users
- community question answering
- user centric
- question answer
- user studies
- social communities
- personal preferences
- social networking services
- social networks
- answer questions
- social context
- mobile phone users
- mobile services
- mobile applications
- social web
- user communities
- question answering systems
- information resources
- rapidly in recent years
- user generated content
- user interface
- social influence
- virtual world
- user interaction
- web environment
- social relations
- context aware services
- web services
- user groups
- user centered
- virtual environment
- service providers
- video sharing
- social network sites
- social interaction
- social networking
- question classification
- online social
- ubiquitous computing
- online services
- user generated
- social networking sites
- virtual communities
- recommender systems
- micro blogging
- collaborative filtering
- social responsibility
- user privacy
- value added services
- user experience
- user requests
- online communities
- trust relationships
- smart phones
- question answering
- user profiles
- sharing information
- social relationships
- context aware
- digital collections