Research in Information Technology Service Management (ITSM) (2000 - 2010): An Overview.

Narges Shahsavarani Shaobo Ji

Published in: Int. J. Inf. Syst. Serv. Sect. (2014)

Keyphrases

service management
information technology
service delivery
business management
information systems
network management
context awareness
government agencies
researchers and practitioners
service providers
context aware
web services
knowledge management
e government
internet services