Dark side of enterprise social media usage: A literature review from the conflict-based perspective.
Yuan SunYanjun LiuZuopeng Justin ZhangJindi FuFeng HuYiming XiangQi SunPublished in: Int. J. Inf. Manag. (2021)
Keyphrases
- literature review
- social media
- case study
- fuzzy theory
- information systems development
- emerging topics
- public libraries
- user generated content
- conflict resolution
- quality management
- big data
- knowledge management
- current issues
- information management
- design science
- enterprise architecture
- business applications
- social networks
- crisis management
- decision makers
- software engineering
- information systems