Rescuing IT Outsourcing: Strategic Use of Service-Level Agreements.
C. Derrick HuangJahyun GooPublished in: IT Prof. (2009)
Keyphrases
- service level agreements
- service providers
- business process
- cloud computing
- service level
- quality of service
- case study
- information technology
- business processes
- service oriented
- information systems
- web services
- service quality
- database
- grid services
- end users
- databases
- response time
- information sharing
- virtual machine
- distributed computing
- real time