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When products receive reviews across platforms: Studying the platform concentration of electronic word-of-mouth.

Hong ChenWenjing DuanWenqi Zhou
Published in: Inf. Manag. (2021)
Keyphrases
  • online reviews
  • product reviews
  • electronic word of mouth
  • product features
  • sentiment analysis
  • opinion mining
  • positive or negative
  • real time
  • natural language processing