Development of a Business Process Model for a Project-Based Service Organisation.
Udityasinh GohilPatricia M. CarrilloKirti RuikarChimay J. AnumbaPublished in: Int. J. Knowl. Based Organ. (2013)
Keyphrases
- process model
- business process
- business processes
- business process models
- process mining
- knowledge management
- virtual organization
- web services
- workflow technology
- business process management
- event logs
- service oriented architecture
- case study
- information systems
- crisp dm
- business rules
- telecommunications industry
- software process
- service management
- business process modeling
- development process
- petri net
- workflow management systems
- service delivery
- service composition
- formal models
- data quality
- data mining