An Empirical Study of Customer Satisfaction and Loyalty on Health Websites.
Xicheng LiuYanan YaoZhaohua DengPublished in: WHICEB (2017)
Keyphrases
- customer satisfaction
- service quality
- website
- online shopping
- customer service
- marketing strategies
- health care
- user satisfaction
- product design
- internet banking
- customer reviews
- customer retention
- customer data
- web pages
- potential customers
- website design
- competitive advantage
- business intelligence
- core competence
- customer loyalty
- decision making