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Structure of service level agreements (SLA) in IT outsourcing: The construct and its measurement.

Jahyun Goo
Published in: Inf. Syst. Frontiers (2010)
Keyphrases
  • service level agreements
  • service providers
  • cloud computing
  • business process
  • service level
  • quality of service
  • service oriented
  • information systems
  • qos aware
  • bayesian networks
  • objective function