Operational Excellence in IT Services Using Enterprise Crowdsourcing.
Maja VukovicArjun NatarajanPublished in: IEEE SCC (2013)
Keyphrases
- enterprise information systems
- web services
- virtual enterprise
- service oriented
- electronic business
- enterprise systems
- service providers
- ubiquitous computing
- information services
- service discovery
- operational decisions
- business applications
- information management
- lifecycle management
- e learning
- enterprise data
- highly dynamic
- context aware
- content management
- key performance indicators
- service management
- service composition
- knowledge management
- service oriented architecture
- decision making
- technology enhanced
- customer service
- enterprise architecture
- mobile applications
- information systems
- human computation
- business process
- end users
- crowd sourced
- enterprise network
- ambient intelligence