Assessing the relationship between market orientation and business performance in the hotel industry - the mediating role of service quality.
Carlos A. F. SampaioJosé M. Hernández-MogollónRicardo G. RodriguesPublished in: J. Knowl. Manag. (2019)
Keyphrases
- service quality
- business opportunities
- competitive environment
- service providers
- competitive advantage
- market share
- business environment
- electronic commerce
- small businesses
- customer satisfaction
- electronic markets
- information systems
- global economy
- financial services
- technological innovation
- web services
- online shopping
- software vendors
- business processes
- information quality
- competitive intelligence
- user satisfaction
- manufacturing companies
- customer loyalty
- decision making
- customer support
- quality of service
- financial institutions
- customer relationship management
- business models
- cloud computing
- end users
- systems analysts
- job satisfaction
- financial data
- call center
- information technology
- mobile services
- risk management
- business management
- business process
- business intelligence
- expert systems
- online banking