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Analysis of Anger across several agent-customer interactions in French call centers.

Clément ChastagnolLaurence Devillers
Published in: ICASSP (2011)
Keyphrases
  • call center
  • multi agent
  • service level
  • customer service
  • data mining
  • electronic commerce
  • asymptotically optimal
  • artificial intelligence
  • intelligent agents
  • mobile agents
  • random variables
  • agent model