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The cost for meeting SLA dependability requirements; implications for customers and providers.
Eirik Larsen Følstad
Bjarne E. Helvik
Published in:
Reliab. Eng. Syst. Saf. (2016)
Keyphrases
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service providers
service level agreements
service quality
high cost
total cost
customer requirements
web services
service level
cost effectiveness
cloud computing
customer demand
software engineering
real time
ambient intelligence
customer service
content providers
internet access
data mining