Automatically identifying customer needs in user-generated content using token classification.
Oliver EttrichSven StahlmannHenrik LeopoldChristian BarrotPublished in: Decis. Support Syst. (2024)
Keyphrases
- user generated content
- pattern recognition
- classification scheme
- feature vectors
- social media
- classification accuracy
- pre classified
- classification method
- machine learning
- support vector machine svm
- text classification
- support vector machine
- support vector
- decision trees
- web search
- training set
- user generated
- user comments
- feature selection