Co-designing a Billing System for Voice Services in RuralSouth Africa: Lessons Learned.
Carlos Rey-MorenoMarie Josée UfitamahoroIsabella Margarethe VenterWilliam D. TuckerPublished in: ACM DEV (2014)
Keyphrases
- lessons learned
- service management
- voice and data services
- future directions
- case study
- web services
- service oriented
- end users
- information services
- ubiquitous computing
- interactive voice response
- user centric
- service oriented architecture
- service providers
- service composition
- service discovery
- context aware
- mobile services
- location aware
- participatory design
- computing environments
- data sets
- agent technology
- design science
- ambient assisted living
- mobile devices
- voice over ip
- e learning
- real world