The Reality of Rhetoric in Information Systems Adoption: A Case Study Investigation of the Uk National Health Service.
Imran KhanElaine FerneleyPublished in: Human Benefit through the Diffusion of Information Systems Design Science Research (2010)
Keyphrases
- national health
- information systems
- information technology
- service quality
- service providers
- case study
- management system
- health care
- knowledge management
- electronic commerce
- smoking cessation
- widespread adoption
- design science
- customer satisfaction
- service discovery
- project management
- test bed
- service oriented
- information security
- end users
- service composition
- user satisfaction
- semantic web services
- competitive market
- virtual organisations
- computer systems