Outsourcing 2.0: Towards an Innovation-Driven Process Model for Client-Vendor Relationships in Information Technology Outsourcing.
Robert LindenNikolaus SchmidtChristoph RosenkranzPublished in: Global Sourcing Workshop (2017)
Keyphrases
- information technology
- process model
- business process
- business processes
- information systems
- process mining
- innovative ideas
- technological change
- knowledge management
- case study
- human capital
- technological innovation
- process management
- petri net
- human resource management
- outsourced databases
- control flow
- researchers and practitioners
- government agencies
- business rules
- service providers
- post processing